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WEBINAR ON DEMAND | RuleDesigner Aftersales | Service management


Service Aftersales Portal

The management of the service with an integrated digital portal dedicated to customers in a B2B context.

#digitaltransformation, #changemanagement, #ecr, #eco, #aftersales, #distributedworking

The extension of after-sales services as a complement to the sale of products is one of the key factors for growth.

After-sales can include a wide range of services, such as maintenance, extended warranty or replacement of spare parts.
In terms of supporting the customer base, some of the challenges that manufacturing companies face are:

  • Expectations of B2B users as in B2C
  • Digitization and disruptive technologies that change business models
  • Mature products that tend to equal each other, sharpening competition
  • Complex and customized products that make after-sales support difficult

In this context, the RuleDesigner enterprise collaborative platform comes into play.
It is able to integrate Customer – Customer service – Sales – Product area by creating a “digital thread” through which to extend sales processes, improve product quality, provide assistance services and consolidate long-term relationships.

A digital portal dedicated to customers, closely integrated with internal functions and processes, allows you to:

  • improve sales processes by creating recurring profit streams
  • respond promptly to specific needs with personalized offers
  • achieve continuous product improvement thanks to effective traceability of non-conformities
  • create a distinctive value compared to the competition by implementing “servitization” strategies

If you need to restructure, digitize or simply improve your after-sales processes, follow our webinars dedicated to the world of service!

In this appointment we will focus on the flow that goes from non-compliance ticketing, ECR / ECO, contract and warranty management, up to the planning of the technical intervention.

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Corporate culture is being stressed by new paradigms that allow surprising results to be achieved in terms of design quality, costs and people involvement. The role of the integration technology between the various platforms and RuleDesigner proved to be the only solution that could guarantee the management of the company's enormous historical heritage, guaranteeing a modernization in the flows and methodologies of each individual role

Gabriele CaccinTechnical Information Systems Manager

The introduction of the No-Code approach has made it possible to activate simpler and more flexible management of the configurator. For me it was a real revolution because I went from having to depend on the supplier for any changes to implementing and testing the changes myself.

Giovanni OstacchiniTechnical Sales Manager - Koenig & Bauer

A Lean corporate management philosophy combined with the implementation of RuleDesigner®, as the company's reference information system, has allowed us to obtain complete, real-time visibility of the order status, converging towards a customer-oriented vision at the lowest cost

Operation Manager - Modulblok spaAndrea Peressi
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