In a context in which the technological development has renewed service concepts, product and company, the purposes of a process manager that are on a BPM traditional approach need to evolve. The adaption to change needs to take place extremely fast, for this reason it is necessary the maximum flexibility of the internal processes and the support to collaboration among the stakeholders involved through solutions able to simplify the relationship activities. The traditional approach for processes is inefficient because does not consider the collaborative workflows among the stakeholders regarding the company activities. As well as the traditional software platforms which are usually rigid and “process – oriented” need to be strongly customized for covering the business processes completely by increasing their stiffness. There have been created heterogeneous technological ecosystems in which managerial and collaborative applications operate in a parallel but separate way. This is because solutions that have been implemented were not evolved towards these new process management needs. The capacity to support the company social network improves informative workflows and the sharing of know- how and best practice by being a distinctive element for the competitive advantage.
IN A RAPIDLY CHANGING ENVIRONMENT
Collaborative workflows in business processes
A current Business Process Management approach includes the real functionality of the process, or the way in which people interact and collaborate every day. In fact a process may have to involve different company stakeholders based on reference parameters and these must be able to interact to each other and use information contextualised to the processes themselves. This means that having a real and complete view of the processes, there is the need to put together these two visions by combining the workflow activities and the social and collaborative network.
Workflow & Process Editor
Environment for modeling rule-based automation processes with configuration approach.
BPM COLLABORATIVE PORTAL
Social Collaborative Portal
Collaborative portal for the management of the business processes and workflows.
RuleDesigner’s Enterprise Architecture
RuleDesigner BPM enables collaboration between company users bringing transparency, flexibility and adapting to the change, efficiency and coherency to the company workflow. RuleDesigner is a collaborative BPM collaborative platform for the integrated and collaborative management of business processes.
AUTOMATION AT ENTERPRISE LEVEL
With RuleDesigner the automation of business processes can be applied to a wide variety of processes including:
Sales process automation
Configuration of documents of any type and format on corporate templates and with contents coherent to the company image, to address to both customers and prospects.
Automation of product configurations
The system drives users in configuring accurate products, even when the composition of the product is highly complicated. Both configuration rules and the knowledge-base can be maintained and updated in complete autonomy.
Automation of Service processes
Improve the response lead time to customer individual requests thanks to the ability to map and automate workflows starting from customer service and involving appointed corporate functions.