Collaborative portal for the services delivery to customers

Portale Clienti

Provide value added services for your customers with a cross-functional & collaborative portal

With RuleDesigner it is possible to create portals reserved for customers enriched with functions to use self-service services.

In fact, each customer can autonomously perform process  configurations to obtain purchase estimates for new customized products, to stipulate or renew contracts by defining desired service levels, to request interventions for the replacement of parts and components.

The self-service portal allows you to provide online support that precisely meets the customer’s needs for personalized and timely responses without requiring interaction with a company representative.

This translates into the ability to deliver an experience to customers with a better reduction in support costs.

Benefits

Improve sales processes by creating recurring profit streams

Promptly respond to specific needs with personalized offers

Carry out continuous product improvement thanks to effective traceability of non-conformities

Create a distinctive value compared to the competition by implementing "servitization" strategies

Modules related to this solution

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