With RuleDesigner it is possible to create secure client portals full of functions to use services in a self-service mode.
It is also possible to allow to each customer to execute configurations indipendently to gain purchase estimation of new custom products, stipulate or renew contracts by defining the service levels, requiring the intervenctions for the replacement of parts and components…
The self-service portal allows to provide an on-line support that meets the needs of the customer for custom and prompt responses without requiring the interaction with the rapresentative of the company.
This means providing a better experience to customers against the reduction of support costs.
