RuleDesigner Configurator allows to optimize the routing of tickets by addressing correctly the customer’s requests and process them as soon as possible.
There is a better lead time to the single requests thanks to the possbility to map and automate workflows starting from the customer service and involving the technical areas (industrial engineering, technical department, R&D) sales, quality and production.
The customer service collects all the customer information and enters them in a web-dynamic questionnaire, which is based on rules and, it allows to collect all the necessary information for the elaboration request.
The configuration process which is based on data, it is able to define the correct workflow by involving and notifying the correct functions and company resources.
At the end of the workflow, the customer service receives the feedback and shares it with the customer.